[M.FATHY]

MAHMOUD MOSTAFA FATHY
0097477349498
[email protected]
Objective :Energetic professional with excellent communication and customer service skills, seeking a position of senior travel consultant.
SUMMARY: Profoundly knowledgeable, creative and proven Travel Consultant with over six years experience providing information, advice and booking services for people wishing to travel
Summary of Qualifications
 Strong ability to maintain the highest possible level of client and company confidentiality.  Exceptional ability to display a positive attitude with energy and enthusiasm toward assuming new roles and challenges.  Strong work ethic with a willingness to take ownership and responsibility of multiple tasks as required.  Exceedingly self-motivated and autonomous with consistent follow through.  Strong interpersonal (written and oral communications, logic and decision-making) and organizational skills.  Remarkable organizational and planning skills with appropriate attention to detail.  Great team player, friendly and enthusiastic with exceptional customer service skills.  Immensely driven by goals and recognition with great experience dealing with high pressure situations simultaneously.  Solid ability to use the computer with strong administrative skills.
Professional Experience
1- REGENCY TRAVEL AND TOURS–QATAR– Senior travel consultant-2010AUG–up to present
 Deal with clients and customers on a daily basis.
 Book flights, tickets sales, travel insurance, car hire etc.
 Work as part of a team selling holidays.
 Responsible for providing detailed travel information to customers and deal with
customer queries in relation to holiday packages.
 Responsible for booking corporate travel reservations (air, car, hotel, etc) for large
corporate account.
 Promote the acceptance of fares, rates and suppliers that match the client's travel
program policies and negotiate contracts.
 Responsible for coordinating travel, including handling on line fulfillment, ticketing,
taking phone calls for changes and special requests.
 Ensure compliance with client's corporate travel policies
 Ensure compliance with company's procedures for documentation, ticketing, voids, etc.
2- KARNAVAL Travel & Tours Guide –K.S.A- Senior travel consultant- 2008-2010
• Build relationship with client to ensure repeat business
• Sell all local packages/flights/accommodation/car hire/specials on offer
• Compile and calculate complicated domestic fares and upgrades
• Process visas correctly as per client request
• Fare Build
• Correctly issue VMPD's & all domestic air ticket types
• Organize and process travel insurance
• Manage and control own queues
• Arrange collection or delivery of travel documentation
• Compile, type and distribute client itineraries
• Collect payment from clients and forward to Accounts Dept
• Follow up on e-mail enquiries
• Prepare and process quotes enquiries
• Present quotes to clients personally or by telephone, fax or e-mail
• Process refunds as per back office requirements
3- KIMIDAR TOURS – EGYPT –Travel consultant -2008
 Preparing packages inside & outside Egypt for corporate
 accounts
 Handling travel issues for Schlumberger for petroleum
 services
 Making hotels reservation.
 Contracting with hotels.
 Follow up the financial issues related to reservations at
 hotels, transportation, ticketing.
 Revise hotels rates and ensure they are correct
 Arranging tours and historical sightseeing inside Egypt.
 Dealing with tour guides and negotiating with them.
 Arranging Safari Trips
 Arranging Nile cruises at Luxor, Aswan and Abu Simple
EDUCATION
Bachelor College of Tourism and Hotels - 2004 - 2008 Helwan University- Cairo- Egypt (Degree/good)
TRAINING
1- Amadeus Basic Course (OCT 2013) AMADEUS - Egypt
2- Amadeus Basic Course
REF: Nazih Consultancy Services &Training
MR: Nazih Mohamed :General Manager
3- Amadeus Basic &Amadeus Advanced course AMADEUS
REF: REGENCY TRAINING CENTER
4- HOTEL SALES SPECIALIST MARRIOT – SEPTEMBER 2010
5- Marketing for Tourism and hotels in AUSTRIA Tourism and Hotels in AUSTRIA
ABC OF CUSTOMER CARE
REF: REF: REGENCY TRAINING CENTER
Skills • ability to cope under pressure at busy times • good organizational skills • a good telephone manner and strong communication skills • sales skills, both face to face and over the telephone • IT skills • an interest in travel and a knowledge of geography • The ability to work well as a member of a team.
LANGUAGE
Arabic, English and Deutsch
PERSONAL DATA
Age : Twenty Six (26)
Gender : Male
Birthdate : May 17, 1987
Citizenship : Egyptian
Religion : Muslim
Civil Status : Single